FAQ

 
1. How do I set up an account with Eagle Direct?
Download the Account Application Form by clicking here. Fill it in and return it either via post, email or fax.
Post the form to: Eagle Direct Ltd, 2B Lock Crescent, Hillsborough, Christchurch
Fax it back to: 03 384 0492

 
2. How can I place an order with Eagle Direct?
You can either phone us on 03 373 6074 or email sales@eagledirect.co.nz or fax us on 03 384 0492

 
3. How can I get an FDA Title?
Email or phone us with what you require the FDA Title for and we can write a letter for you.

 
4. When will I receive my order?
We will endeavour to get your order to you as soon as possible, but standard delivery times are as follows:
Standard Delivery Times:
South Island - 1 Day
North Island - Main Areas 2 Days
North Island - Other Areas 3 Days

 
5. How do I return a product?
Return Policy: If you are not satisfied with your Eagle Direct purchase, simply return it to us in complete and undamaged packaging with your original sales receipt within 14 days of the date of purchase. We will replace the goods, credit your account, or refund your money in line with our 100% money back guarantee. Please follow these instructions to ensure your replacement, credit or refund.
Return Instructions:
  •  Use the original undamaged packaging and return package via you preferred courier
  •  Complete the returns policy form at the bottom of your Packing Slip.
  •  If you do not have your Packing Slip, please include a note stating your company name, address, e-mail address and order number
  • Send returns to: Eagle Direct Ltd, 2B Lock Crescent, Hillsborough, Christchurch 8022
Keep a record of your shipment until you have received your replacement, credit or refund. For any further information, please contact our customer service team on 03 373 6074 or email us at sales@eagledirect.co.nz

 
6. Is there a time limit on returns?
Yes. All returns need to be delivered within 14 days of the date of purchase.
 
 
7. Can the materials gloves are made from cause allergic reactions? 
Yes. Latex gloves are made from 100% natural rubber which contains protein.  Some people are allergic to the protein levels that are found in the natural rubber. If you have a protein allergy we recommend you use Nitrile gloves.

 
8. How can I get a copy of the quote book?
Just give us a call on 03 373 6074 and we will send you out a complimentary copy of our fabulous and world famous (in New Zealand) quote book!
 
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